How does this website work?
Our items are Ready Stock, Preorder and Backorder items. Preorder/Backorder starts every Thursday 9am and finishes at 11:59 pm of Sunday! So, check out menu NEW/PREORDER on every Thursday!
- Ready Stock: If it is a ready stock item, there is no special mention in title and product intro. It will be delivered within 2-3 business days after order confirmation.
- Preorder Items: Product title starts with [PREORDER] and the intro starts with closing date of preorder and estimated arrival date. Delivery will take normally 4 weeks. (Korean brand will produce and send to Singapore. In Singapore, we need to do trim and quality check for every piece, so it normally takes 4 weeks.) For preorder items you can check estimated arrival status in the menu PREORDER STATUS : Link
- Backorder Items: Product title starts with [BACKORDER] and the intro starts with closing date of backorder and estimated arrival date. After ready stock items became sold out, if the demand is still high we open backorder during weekly preorder time (From Thursday to Sunday), will be under menu NEW/PREORDER. The process is exactly same with preorder.
How do I know if it you do backorder or restock again for my "wish list" items?
Kindly click "email me when available" button in each product page. Then you will receive an automatic email notice, when the stock is updated. Another way is follow our social media, so that you can get the latest news about restock, giveaway, and popup. Instagram account is @ksisters.sg and Facebook is facebook.com/ksisters.sg
How do I track my package delivery status?
You can check the delivery update emails from us. There is shipment tracing URL which you can see the status of your package delivery.
Can I exchange or return items?
Yes, we accept exchange or return items. Please see this page in details.
How do I get discount coupons?
We offer S$10 discount coupon (one-time only) when you subscribe our newsletter. You can subscribe in this page. We will send the discount coupon to your email. We give another S$5 discount coupons those who share reviews after for each orders. Check this page to learn how to apply.
Do you offer free shipping?
We offer free delivery service over S$50 orders.
I am living in Singapore. How long does it take in delivery?
We support 2-3 business days delivery for orders.
Do you support international shipping?
Yes, we do. Most counties are available! In worldwide shipping, we are offering free shipping over S$100 orders and S$10 flat rate for others. Delivery usually takes up to 12 working days from order confirmation.
Do you have gift wrapping service?
Yes, we do have gift wrapping! Add this item to your cart and write your gift message.
Can I pick up my items instead of delivery?
Sincerely sorry, we don't allow it.
My shipment arrived later than expected. Whom should I contact?
Please contact email@example.com with your name and order number.
I have lost my packing slip? Can I still return my purchase?
Yes, you can. Please make sure to write your name and order number in the return package.
Awesome! Please email us at firstname.lastname@example.org or message us.