FAQ & Help


How do I get discount coupons?
We offer S$10 discount coupon (one-time only) when you subscribe our newsletter. You can subscribe in this page. We will send the discount coupon to your email. We give another S$5 discount coupons those who share reviews after for each orders.  Check this page to learn how to apply.

Do you offer free shipping?
We offer free delivery service over S$50 orders.

I am living in Singapore. How long does it take in delivery?
We support next day delivery for orders confirmation by 1pm. Please see the details in this page.

Do you support international shipping?
Yes, we do. Most counties are available! In worldwide shipping, we are offering free shipping over S$100 orders and S$10 flat rate for others. Delivery usually takes up to 12 working days from order confirmation.

Do you have gift wrapping service?
Yes, we do have gift wrapping! Add this item to your cart and write your gift message.

How do I track my package delivery status?
You can check the delivery update emails from us. There is shipment tracing URL which you can see the status of your package delivery. If you know the tracking number, you can use this web page as well.

Can I pick up my items instead of delivery?
You can pick up items in Queenstown area with an appointment. Please message us to make the appointment.

My shipment arrived later than expected. Whom should I contact?
Please contact help@ksisters.sg with your name and order number.

Can I exchange or return items?
Yes, we accept exchange or return items. Please see this page in details.

I have lost my packing slip? Can I still return my purchase?
Yes, you can. Please make sure to write your name and order number in the return package.

I have more questions or feedback! 
Awesome! Please email us at help@ksisters.sg or message us

 

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