All prices in this website are quoted in Singapore Dollars (SGD).
We are happy to accept returns and issue replacements for faulty items, however we do not offer refunds for:
- change of mind or
- for worn or
- damaged items.
|Case||Return Period||Postage Paid By||Options|
|Wrong Size||15 days from the delivery arrival||
|Exchange / Store credit|
|Received different items||
15 days from the delivery arrival
|Ksisters||Exchange / Store credit / Refund|
|Faulty Item*||Anytime||Ksisters||Exchange / Store credit / Refund|
* If in a rare occurrence you receive a faulty or damaged item, please contact us by email at firstname.lastname@example.org so we can assist you promptly
** If you have other returns that do not fit into the categories above, please contact us by email at email@example.com so we can assist you appropriately
All returned items must be in original condition, unused, unwashed and unworn with labels intact and in its original packaging. We are unable to accept items that are not in the original sale condition and we reserve the right to refuse an exchange should a return item product not meet these requirements or if the product has been damaged by the recipient due to lack of care.
Non-eligible products for returns and exchanges
Shoes, bags, accessories, sale items, special product mark downs and sample clothing are not eligible for returns or exchanges.
Faulty or damaged products
ksisters.sg strives to ensure that all items sold on our website are all of the highest quality. We thoroughly check and carefully package your order before sending it. If however, you receive a faulty or damaged item, please contact us immediately at firstname.lastname@example.org to discuss the appropriate action. All issues are dealt with on a case by case basis.
How to make a return or exchange
Contact us with your request at email@example.com within 15 days of receiving your purchase so we can look out for your returns. You would also need to attach a copy of your order invoice together with your return package. Your replacement item/ store credit will be sent to you within 2-4 business days upon receiving the return item. Refunds should be processed within 2 weeks.