Shipping

Shipping 

Deliveries may take longer than the time frames specified during peak periods such as sales and product launches. Delays should be expected though we endeavour to get all orders delivered as soon as possible. 

Singapore - 2~5 Business Day Delivery (for ready stock Beauty & Lifestyle products) 

  • Free shipping over S$60 order
  • $5 flat rate for orders below S$60
  • Should you like to track your Ninjavan parcel, please click here.
  • In order to streamline our delivery process, we do not hold dispatching of orders. Please ensure a recipient will be around to receive the delivery as Ksisters will not be responsible for damaged/missing parcels due to the recipient’s negligence. 
  • Requests for express shipping/self-collection is subjected to availability. 

    Please email help@ksisters.sg at least 1 working day in advance to check for availability. 

Probiotics ready stock orders - delivery time frame is 5-10 working days after order has been placed. A WhatsApp notification will be sent at least one day before the delivery. We only accept domestic orders for Probiotics and express shipping/self-collection is not available. Please refer to the individual product pages here for more information. 

How does Ksisters ships order with ready stock/preorder items?
We will split the order into 2 shipments. Ready stock items will be dispatched as per our usual processing timeframe and preorder items will be sent out when all stocks in the same invoice have arrived. This only applies for local orders.

International Shipping

Yes, Ksisters offer worldwide shipping!

  • To better streamline our operations and increase our productivity, combination of orders are strictly not allowed. We seek for your understanding in this.
  • If your order consists of a Preorder item, your order will only be shipped after the Preorder stocks have arrived.
  • You might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour.
  • Orders will be shipped via DHL.
  • The shipping fee may vary by destination, weight and the size of your parcel. Shipping fees will be shown upon checkout.
  • For international orders, the recipient will be responsible for any and all custom fees, import taxes, tariff or duties levied by your government, which will be levied once the parcel reaches its destination. Please note that these charges are usually collected by the shipping agency / courier upon delivery and that we will be unable to estimate the costs beforehand as it is highly dependent on your location. For further details of charges, please contact your local Customs office directly.
  • Customs authorities require that we declare the value of your order on your package. It is the sole discretion of the custom agents to release your package. We will also be unable to fulfil any request to declare a value other than the total value of what has been purchased.
  • Please note that Probiotics requires cold-chained delivery hence we only accept orders with Singapore address. For international customers who would like to purchase other wellness products, pls check with your local authorities on general prohibitions & restrictions prior to purchasing. In the event of non-compliance to country-specific requirements, please note that international customer will be responsible for any return of products back to Ksisters at your own cost and/or should custom decides to dispose the products, do note that there will be no refund provided.

  • Delivery lead time: We will take 2 - 5 business days to process your order locally. Additional lead time required for the parcel to be transferred and delivered by DHL to destination will be reflected at the check out screen. Do kindly expect possible delays as this timeframe may be affected by customs clearance and the courier’s pickup and flight schedules.  

Malaysia - 3~11 Business Day Delivery

  • Free shipping over S$100 order
  • $5 flat rate for orders below S$100
  • 3-11 business day delivery(West M'sia 3 - 6 business days. East M'sia 5-11 business days)

Rest of world

  • Free shipping over S$300 order for VIPs
  • Kindly refer to above for details on the shipping rate and delivery lead time

For more information or questions, please email help@ksisters.sg

(Note: Replies after working hours and during weekend & public holidays will be slower. Rest assured we will get back to you soon!)