IN-STORE Returns & Exchanges

All exchange/return requests are subjected to approval and must be processed via the original platform.

In-store purchases must be exchanged/returned in store while Online orders must be exchanged/returned via our online support team. 

All requests are processed at the discretion of Ksisters and Ksisters reserves the right to reject requests that do not meet our criteria. 

IN-STORE RETURN & EXCHANGE CRITERIA

  • All exchange/return must be requested within 7 calendar days from the date of purchase(according to receipt information). Any exchange or return requested after the timeframe will not be accepted.
  • Please retain your invoice for exchange/return purposes. All request will only be accepted with the original invoice copy. 
  • Refunds will strictly be processed via the original payment method only. 
  • Only a one-time return/exchange of applicable product/size/colour is allowed.
  • Stocks are subjected to availability during your visit.
  • We are unable to accept items that are not in the original sale condition and we reserve the right to refuse an exchange/return should a returned item not meet these requirements or if the product has been damaged by the recipient due to lack of care.

    All returns must be in original condition.

    • Item must be unopened and unused. Seal on product packaging must be intact with no signs of tempering. 

    • Fashion items must be unworn, unscented, unwashed, unaltered, with tags intact. 

    The following are not eligible for returns/exchanges:

    • Change of mind
    • All BNR17 Probiotics
    • Liquid lip products
    • Item which is damaged by the recipient due to usage/lack of care
    • All open and/or used products
    • Accessories due to hygiene factor and the followings are not acceptable as well
      • bubbles, fine scratches, gemstone texture, colour, tone, &/or size
      • Pearl accessory: there may be small holes seen occasionally in these pearls, these are normal sighting found in fresh water pearls (known as breathing holes & it  is a natural characteristic) & not consider as defective.
      • Allergies due to material. Please check the material with our store staff before making your purchase. 
    • Items which have been stated as non-exchangeable or non-returnable (all BNR17 probiotics, shoes, bags, accessories, sample fashion piece, sale items, special product mark downs)
    • The followings are not considered as defective items
      1. placement of prints due to manufacturing processes
      2. measurements that vary 0.5 - 0.75 inches due to manufacturing processes
      3. slight colour differences due to lighting
      4. minor defects such as loose threads
      5. small scratches or slight stains on the inner lining
      6. slight asymmetry
      7. slight misalignment of seams or inner lining
      8. dropping of buttons which can be sewn on easily
      9. or any reason similar in effect
        What should I do if my item is defective?

        Ksisters sincerely apologise if your item is defective. In the unlikely event that you have received a defective item, please return to our store with the item and original copy of the invoice within 7 calendar days and approach our staff for assistance. All issues are handled on a case by case basis.

        Am I able to return or exchange for an in-store purchase online?
        All in-store purchases will need to be returned or exchanged in-store.

        Am I able to return or exchange for an online purchase in-store?
        All online purchases will need to be returned or exchanged via return shipping to our warehouse.


        Thank you for your support and seek your understanding on the above.