Return & Exchange Policy

All exchange/return requests are subjected to approval and must be processed via the original platform.

In-store purchases must be exchanged/returned in store while Online orders must be exchanged/returned via our online support team. 

All requests are processed at the discretion of Ksisters and Ksisters reserves the right to reject requests that do not meet our criteria. 

Please click on the links below for more information on the exchange & return process for the individual platforms. 

- ONLINE orders 

 - IN-STORE orders

RETURN & EXCHANGE CRITERIA

All returns must be in original condition.

  • Item must be unopened and unused. Seal on product packaging must be intact with no signs of tempering. 

  • Fashion items must be unworn, unscented, unwashed, unaltered, with tags intact. 

The following are not eligible for returns/exchanges:

  • Change of mind
  • All BNR17 Probiotics 
  • Liquid lip products
  • Item which is damaged by the recipient due to lack of care
  • Imperfection due to natural wear & tear from any form of usage
  • All open and/or used products
  • Accessories due to hygiene factor and the followings are not acceptable as well
    • bubbles, fine scratches, gemstone texture, colour, tone, &/or size
    • Pearl accessory: there may be small holes seen occasionally in these pearls, these are normal sighting found in fresh water pearls (known as breathing holes & it  is a natural characteristic) & not consider as defective.
    • Allergies due to material as the materials have been stated clearly in our product pages
  • Items which have been stated as non-exchangeable or non-returnable (all BNR17 probiotics, shoes, bags, accessories, sample fashion piece, sale items, special product mark downs)
  • Orders placed using store credits/any promotional codes in which the terms have been stated that exchanges and returns are not allowed, are strictly not valid for exchanges or returns.
  • Fashion item that has been worn/used, without labels intact or has been washed.
  • The followings are not considered as defective items
    1. placement of prints due to manufacturing processes
    2. measurements that vary 0.5 - 0.75 inches due to manufacturing processes
    3. slight colour differences due to strong studio/outdoor lighting and inevitable discrepancies arising from individual computer resolutions
    4. minor defects such as loose threads
    5. small scratches or slight stains on the inner lining
    6. slight asymmetry
    7. slight misalignment of seams or inner lining
    8. dropping of buttons which can be sewn on easily
    9. or any reason similar in effect

    Thank you for your support and seek your understanding on the above.